828ph Privacy Policy

Effective Date: January 1, 2025

This Privacy Policy ("Policy") describes how 828ph Gaming Corporation ("828ph," "we," "us," or "our"), a PAGCOR-licensed online gaming operator, collects, uses, discloses, and protects personal information obtained from users ("you," "your," or "User") of our website at https://828ph.cam and related mobile applications (collectively, the "Platform"). This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations, as well as applicable PAGCOR privacy directives. By accessing or using 828ph services, you acknowledge that you have read, understood, and consent to the collection and processing of your personal data as described herein.

1. Information Controller

828ph Gaming Corporation is the personal information controller responsible for your personal data. We determine the purposes and means of processing your information. Our Data Protection Officer ("DPO") oversees compliance with the Data Privacy Act and is available to address your privacy concerns. You may contact our DPO at [email protected] or through our registered business address for any inquiries regarding data processing, your rights, or privacy-related complaints.

2. Types of Information We Collect

2.1 Personal Identification Information

When you register for a 828ph account, we collect personal identification information necessary for compliance with Philippine gaming regulations and anti-money laundering laws. This includes your full legal name as it appears on government-issued identification, date of birth, nationality, government-issued identification number (passport, driver's license, or UMID number), residential address including city, province, and postal code, valid email address, and mobile phone number registered in the Philippines.

2.2 Financial Information

To facilitate deposits, withdrawals, and financial transactions, we collect financial information including payment method details (GCash account information, Maya account information, bank account details), transaction history including deposit and withdrawal records, betting history and gaming activity, and account balance and wallet information. We do not store full credit card numbers or CVV codes. Payment processing is handled by PCI-DSS compliant third-party payment processors.

2.3 Technical and Usage Information

When you access 828ph, we automatically collect technical and usage information through cookies, log files, and similar technologies. This includes IP address and approximate geolocation, device information (type, operating system, browser type and version), unique device identifiers and mobile advertising IDs, pages visited, features used, and time spent on the Platform, referring websites and search terms used to find 828ph, date and time stamps of each visit and activity, and gameplay patterns including game preferences, bet sizes, and session duration.

2.4 Verification Documents

For identity verification and regulatory compliance purposes, we may request and retain copies of government-issued photo identification (Philippine passport, driver's license, PRC ID, or UMID), proof of address documents (utility bills, bank statements, or government correspondence dated within the last three months), selfie photographs for facial verification, and payment method verification documents (e-wallet screenshots or bank statements).

2.5 Communications

We collect and retain records of your communications with 828ph, including customer support tickets and email correspondence, live chat transcripts, phone call recordings (with your consent, as permitted by law), feedback and survey responses, and user-generated content such as forum posts or reviews.

3. How We Collect Information

3.1 Information You Provide

Most personal information is collected directly from you when you register for an account, complete identity verification procedures, make deposits or request withdrawals, participate in promotions or contests, contact customer support, subscribe to newsletters or marketing communications, or complete surveys or provide feedback.

3.2 Automated Collection

We automatically collect certain information using cookies, web beacons, pixel tags, and similar tracking technologies. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve your experience. You can control cookie settings through your browser, but disabling cookies may limit your ability to use certain features of the Platform.

3.3 Third-Party Sources

We may obtain information from third-party sources including payment processors who verify transaction details, identity verification services that confirm your identity and age, fraud prevention services that assess risk and detect suspicious activity, analytics providers that help us understand Platform usage, and public databases or government registries as permitted by law for regulatory compliance.

4. Purposes of Data Processing

828ph processes your personal information for the following lawful purposes:

Purpose	Description	Legal Basis
Account Management	Creating and maintaining your user account, verifying identity, processing registrations	Contract Performance
Gaming Services	Providing access to games, processing bets, calculating payouts, managing account balances	Contract Performance
Payment Processing	Processing deposits and withdrawals, preventing fraud, complying with AML regulations	Legal Obligation
Regulatory Compliance	Meeting PAGCOR requirements, age verification, reporting to authorities, audit trails	Legal Obligation
Customer Support	Responding to inquiries, resolving disputes, providing technical assistance	Contract Performance
Marketing	Sending promotional offers, newsletters, personalized recommendations (with consent)	Consent
Security & Fraud Prevention	Detecting fraud, preventing money laundering, protecting against unauthorized access	Legitimate Interest
Platform Improvement	Analyzing usage patterns, improving features, optimizing performance	Legitimate Interest
Responsible Gaming	Implementing self-exclusion, monitoring problematic behavior, providing support resources	Legal Obligation

5. Data Sharing and Disclosure

5.1 Service Providers

We may share your information with trusted third-party service providers who assist in operating our Platform, including payment processors (GCash, Maya, banking partners), identity verification services (LexisNexis Risk Solutions, Jumio), cloud hosting and data storage providers, customer support platforms, and analytics and marketing service providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Regulatory Authorities

We may disclose your information to regulatory authorities and government agencies when required by law, including the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies investigating criminal activity, and tax authorities as required by the Bureau of Internal Revenue.

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to a successor entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5.4 Legal Compliance

We may disclose personal information when we believe in good faith that disclosure is necessary to comply with legal obligations, enforce our Terms and Conditions, protect the rights, property, or safety of 828ph, our users, or the public, prevent fraud, money laundering, or other illegal activity, or respond to valid legal processes such as subpoenas, court orders, or search warrants.

5.5 No Sale of Personal Data

828ph does not and will never sell your personal information to third parties for their marketing purposes. Your data is used solely for the purposes outlined in this Policy.

6. Data Security

828ph implements comprehensive technical, physical, and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include 256-bit SSL/TLS encryption for all data transmission between your device and our servers, encryption of sensitive data at rest using AES-256 encryption standards, secure data centers with physical access controls, 24/7 security monitoring, and intrusion detection systems, regular security audits and penetration testing by independent cybersecurity firms, access controls limiting employee access to personal data on a need-to-know basis, multi-factor authentication for administrative accounts, and regular security training for all employees handling personal data.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy and to comply with legal obligations. Specific retention periods include:

• Active Account Data: Retained for the duration of your account's active status plus six (6) months after voluntary closure to process pending transactions and address disputes.
• Inactive Accounts: If your account remains inactive for five (5) consecutive years with no login activity, we may anonymize or delete your personal data after providing notice.
• Transaction Records: Financial transactions, betting history, and payment records are retained for seven (7) years as required by Philippine anti-money laundering regulations and PAGCOR directives.
• Communications: Customer support records, emails, and chat transcripts are retained for three (3) years for quality assurance and dispute resolution purposes.
• Identity Verification Documents: Government-issued identification and verification documents are retained for seven (7) years after account closure to comply with regulatory requirements.
• Marketing Consent: If you unsubscribe from marketing communications, we will retain your email address on a suppression list to ensure we do not contact you again.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with data protection best practices.

8. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. To exercise this right, submit a written request to [email protected]. We will provide you with a copy of your data in a structured, commonly used, and machine-readable format within fifteen (15) days of receiving your request.

8.2 Right to Rectification

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction. You may update certain information directly through your account settings or contact customer support for assistance. We will update your information within five (5) business days and notify any third parties to whom the data was disclosed.

8.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information when the data is no longer necessary for the purposes for which it was collected, you withdraw consent (where consent was the basis for processing), the data was unlawfully processed, or erasure is required by law. However, we may retain certain information if required by law, for regulatory compliance, to complete pending transactions, or to resolve disputes. We will respond to erasure requests within thirty (30) days.

8.4 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes at any time. You can opt out of marketing communications by clicking the "unsubscribe" link in any promotional email or by updating your communication preferences in your account settings. You may also object to processing based on legitimate interests by contacting our DPO.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller. This right applies to data you provided to us with your consent or for the performance of a contract, and where processing is carried out by automated means.

8.6 Right to Restrict Processing

You may request restriction of processing when you contest the accuracy of your data, processing is unlawful but you do not want the data erased, we no longer need the data but you need it for legal claims, or you have objected to processing pending verification of legitimate grounds.

8.7 Right to Lodge a Complaint

If you believe your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Contact the NPC at [email protected] or visit their office at 5th Floor, Philippine International Convention Center (PICC) Complex, Vicente Sotto Street, Pasay City 1300. However, we encourage you to contact us first at [email protected] so we can address your concerns directly.

9. International Data Transfers

Your personal information is primarily stored on secure servers located within the Philippines. In limited circumstances, we may transfer your data to service providers located outside the Philippines for payment processing, cloud storage, or technical support. When we transfer data internationally, we ensure adequate safeguards are in place, including Standard Contractual Clauses approved by the National Privacy Commission, Privacy Shield certifications (where applicable), or other legally recognized transfer mechanisms. We will not transfer your data to countries or jurisdictions that do not provide adequate data protection unless required by law or with your explicit consent.

10. Children's Privacy

828ph services are strictly prohibited for individuals under twenty-one (21) years of age. We do not knowingly collect personal information from minors. Our registration process includes age verification measures, and we require government-issued identification to confirm age. If we become aware that we have inadvertently collected personal information from an individual under 21, we will immediately delete the information, permanently close the account, forfeit any balances, and notify the parent or guardian as required by law. If you believe a minor has accessed 828ph, please contact us immediately at [email protected].

11. Cookies and Tracking Technologies

11.1 Types of Cookies Used

828ph uses the following types of cookies and tracking technologies:

• Essential Cookies: Necessary for the Platform to function properly, including session management, security, and access to member areas. These cannot be disabled.
• Functional Cookies: Remember your preferences, language settings, and login information to enhance your experience.
• Analytics Cookies: Help us understand how visitors interact with the Platform by collecting anonymous usage statistics through services like Google Analytics.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness. These are only set with your consent.

11.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are set. However, disabling cookies may affect your ability to use certain features of the Platform. For more information about managing cookies, visit your browser's help section.

12. Third-Party Links and Services

The 828ph Platform may contain links to third-party websites, game providers, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. This Privacy Policy applies only to information collected by 828ph. We encourage you to review the privacy policies of any third-party sites or services you visit. When you access third-party games through our Platform, those providers may collect information in accordance with their own privacy policies.

13. Changes to This Privacy Policy

828ph reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes by posting a prominent notice on the Platform, sending an email notification to your registered email address, or through in-app notifications. The "Effective Date" at the top of this Policy indicates when it was last revised. Your continued use of 828ph services after changes are posted constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Data Protection Officer: [email protected]
• Compliance Department: [email protected]
• Customer Support: Available 24/7 through live chat on the Platform
• Response Time: We aim to respond to all privacy-related inquiries within five (5) business days.

For general inquiries or technical support, please use our standard customer support channels. For privacy-specific matters, data access requests, or complaints, contact our Data Protection Officer directly at [email protected].